Shared Ownership Purchase – London
The Situation
- The Challenge: A Complex Shared Ownership Purchase
- Client: First-Time Buyers, Mr. & Mrs. H
- Property: A New Build Shared Ownership House in London
Our clients had originally instructed a large, national 'volume' conveyancing firm recommended by their mortgage broker. After eight weeks of silence and no progress on the Shared Ownership lease review, the Housing Association threatened to withdraw the property and sell it to another buyer. The transaction was at breaking point.
The JM Conveyancing Intervention
Mr. & Mrs. H contacted Julie Mortimer on a Friday afternoon, distressed and fearing they would lose their dream home.
Immediate Onboarding
Within 24 hours, Julie and the team had formally opened the file and requested the legal pack from the seller’s solicitors.
Technical Deep-Dive
Our Technical Specialist identified a specific clause in the lease regarding 'mortgage protection' that the previous firm had missed. This clause was vital for the clients' mortgage lender to approve the loan.
Exchange Deadline
Julie has many contacts within the Shared Ownership conveyancing world and was able to negotiate a staged exchange deadline to allow time for the transaction to be worked on/progressed.
Direct Advocacy
Instead of waiting for an email response, Julie picked up the phone to the Housing Association’s legal team. By cutting through the 'portal fatigue' common in large firms, she resolved the lease enquiries in just eleven working days.
The Result
- Exchange of contracts: Achieved within 26 days of JM Conveyancing taking over the file.
- Completion: The clients moved in just in time for their original move date, saving their mortgage offer from expiring.
- Savings: By identifying the lease issue early, we prevented a potential future 'unsellable' property for the clients.
What the Client Said:
'We were just a number at our old firm. With Julie and the team we felt like their only clients. They answered every email the same day and saved our move when we thought all was lost. We wouldn't use anyone else.'
— Mr. & Mrs. H
The 'JM' Difference
At JM Conveyancing, we keep our caseloads to half of the industry average. This allows us to give complex cases like this the 'white glove' attention they deserve—turning a potential disaster into a moving day success story.
Do you have a complex move or a tight deadline? Contact us today for a refreshingly personal approach to property law.
